Digital access
MyRosterPath sells digital reports, roster analysis, coach contact spreadsheets, and organization seats. Because these products are delivered digitally, purchases are generally non-refundable once access is delivered, a report is generated or refreshed, a roster analysis is unlocked, a spreadsheet is made available or downloaded, or a seat is assigned or used.
Reports and roster analysis
An Athlete Match Report is a one-time purchase with up to one refresh per month during the 12-month access window. Unused refreshes have no cash value and are not refundable.
After the 12-month access window ends, the old report may remain viewable, but refreshing, redoing, or extending the report requires a new purchase.
Roster analysis purchases unlock the specific team or program purchased. Roster data, coach information, and program needs can change, and those changes do not automatically make a completed roster analysis refundable.
Coach contact spreadsheets
Coach contact spreadsheet purchases include updated download access for one year for the sport, gender, and scope selected at checkout.
Spreadsheet purchases are generally non-refundable once the file is available or downloaded. If you believe you purchased the wrong sport, gender, state, or scope, contact us promptly before downloading the file and we will review the order.
Coach contact information can change at any time. Updated access during the one-year window is provided to help with changes, but changing coach information does not automatically make a spreadsheet purchase refundable.
Organization seats
Organization seats are annual digital access purchases. If seats are added later, the per-seat price may be recalculated based on the organization's total seat count and the organization may be charged the difference.
Monthly payment plans, invoices, or ACH arrangements may spread payment over time, but they do not cancel the annual commitment unless a written agreement says otherwise.
Seat refunds are reviewed case by case. Seats that have been assigned, used, or connected to generated reports are generally non-refundable.
Billing issues
If you believe there was a duplicate charge, unauthorized charge, or billing error, contact hello@myrosterpath.com within 7 days of the charge. Include your account email, charge date, and a short description of the issue.
Approved refunds are returned to the original payment method when possible.